Japanese mart TENKARALIN

Tenkaralin
Mishuku 1-8-4 Dawling house
Setagaya, Tokyo
154-0005
Japan

Phone：81-3-3419-7921   FAX：81-3-3419-7921
E-mail Address：info@tenkaralin.com

Atsushi Nakano

shipping cost

Air mai: takes 8 - 15 days
(no insurance & no tracking number)

EMS - Express Mail Service: takes 5 - 8 days
(with insurance & tracking number)

TenKaraLin will not be responsible for delays, damages, open/broken or lost packages shipped by regular airmail. We can cooperate with a claim only in the case of orders shipped by EMS.

PayPal

CUSTOM DUTIES-------
Many countries impose their own customs, duties, tariffs, taxes, etc. on items being shipped from a foreign country. Every country is different. We are not responsible for your country's imposed taxes and other charges.

RETURNS & EXCHANGES-------
All returns and exchanges must be requested by e-mail no later than 14 days after receiving the product.
The product must be sent back to us within 30 days from the date of requested day.
We process refund when we receive your returned product. (we'll also refund the shipping cost if the return is a result of our error)

The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit.
Please make sure the shoes haven't been worn, because someone else is going to fall in love with these shoes and won't it be heartbreaking it they have already been worn? Very sad.


We ship the exchange product after we receive and process your returned product.Please allow 1-5 business days to process your return once it has arrived at our warehouse.